Some of the differences are negligible -- the gigabit plan in all three regions is $70 to $75 per month -- but further variance can be found in the introductory 75Mbps plans. What the heck is going on and why does it seem that Xfinity simply doesn't care? Get help going virtual. Save up to by using a Xfinity promo code. These ensure large homes have complete coverage. For more information, read our How We Rank page. The Xfinity Prepaid App allows you to manage every aspect of your account wherever you are, whenever you need it. You will need to transfer the number from another carrier to qualify for this offer. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. The scammer asked for the phone number associated with the account, then confirmed Fox's promo code The phony sales rep explained the terms and conditions and asked for the $240 in eBay gift cards. It's getting stressful because what are the odds Xfinity does a neighborhood with 600+ houses and forgets one lol, happens to be mine. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. Comcast Business customer? You can also pay bills in-person at a local Xfinity store. 2023 CNET, a Red Ventures company. Click the "New message" (pencil and paper) icon. Get Support Find an Xfinity Location Check the status and hours of locations near you. This compensation may impact how, where and in what order products appear. Still, on average, it's only really worth it if you'll incur at least three overage charges per month. We have established policies and procedures in place which include steps the agents should have taken to help detect the fraudulent activity. That's a competitive rate. Restrictions apply. / CBS Chicago. Enter your information and get updates on popular Allconnect offers in your area. That said, what does 1.2TB of data get you? Get instant answers to technical and account questions, such as. ", First published on August 20, 2020 / 11:30 AM. He said there wasn't a line hooked to my home. Although this number isnt the same as Xfinitys standard customer service number (1-800-XFINITY or 1-800-934-6489), in our experience, its still the same type of help. You can also make online payments through the Xfinity Assistant chatbot. Unlimited Data, Talk & Text just $12.50 for the first month. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Each individual's unique needs should be considered when deciding on chosen products. First, since Comcast Xfinity offers multiple services, you can potentially get another $10-$30 a month off your internet bill for two years if you have an active, qualifying Xfinity Mobile line. To pay online, go to your Xfinity account page and click Make a Payment under the Billing tab. They can help you pick a plan and make sure you're in their coverage area. For more complex problems, you can also request to receive a phone call or use Xfinity Assistant to connect with a live customer service agent. Philadelphia, PA 19103. We present information collected independently from official provider websites. The map shows outage locations and estimates the number of affected subscribers. All rights reserved. By signing up, you agree to our Terms of Use and Privacy Policy. It wouldn't let me talk to an agent. Nuestro equipo est para servirte. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. From the Xfinity Help Center, you can check on outages, link to forums, find a store and more. Fox told the rep his saga. I tried calling the number and it won't let me. Contact Customer Service at (800) 391-3000. Consumers interested in Xfinity Prepaid Internet pay a one-time starter kit fee that includes all necessary equipment, like a wireless gateway, and 30 days of service. If you need to immediately solve your troubleshooting problem, the Comcast Business support web page features articles that focus on business-specific internet, TV, and phone questions. Subscribers can also contact Comcast Business chat agents for additional support. For most individuals and small families, 100 to 200 Mbps is sufficient. August 20, 2020 / 11:30 AM Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. TheXfinity Privacy Policyis fairly easy to find on its site. Xfinity is the nation's largest cable internet service provider, but does that automatically make it the best? There is an earlier alert from 7/23 on a similar scam but with a different phone number. Call Xfinity customer support for: Tech support Billing and payments Add/remove services, such as TV packages Check the status of your appointment You can also find answers to general questions related to WiFi and internet connection issues. If youre planning a move, have your new address and service transfer dates nearby. I am very sorry to hear about the headache you are going through. Hopping over to the J.D. Unsubscribe easily. Keep a pencil and notepad nearby to jot down any notes, costs, or dates related to your billing issues. Where can I find information on local outages? Find the fastest way to contact a Xfinity customer service representative by phone or online. You will also find freebies or enticing extras when you sign up for broadband with Xfinity. Before I used Comcast I [had] an Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. When you look at the most recent American Customer Satisfaction Index numbers, Xfinity remains above the industry average. Want CNET to notify you of price drops and the latest stories? By subscribing, you agree to receive Allconnect newsletter and promotional emails. Servicio al Cliente de Xfinity - Contctanos Contctanos Contacta con un especialista de Comcast. "We're a regional provider and market and price our products based on individual local market dynamics," an Xfinity spokesperson told CNET. Reset your equipment. The phony sales rep explained the terms and conditions and asked for the $240 in eBay gift cards. If you need to troubleshoot services like your Xfinity Wi-Fi connection, you can turn to Xfinitys phone callback service or live chat to speak to an agent. I just wanted a better price. Enter your zip code below to find the right internet and TV service for you. See 26 active discounts to use on streaming, internet & more items. Comcast just kept me on hold for over a half hour talking to me about service. A very high cost for a small service plan that never works right away. Unsubscribe at any time. Xfinity provides services in select states. Just type a keyword in the search bar, and odds are, someone else has experienced the same issue and can help you solve it! Comcast offers Xfinity subscribers the use of its xFi Gateway device, which is available with support for Wi-Fi 6E. The company also offered wireless voice, messaging, and broadband services through its various subsidiaries under the Boost Mobile and Open Mobile brands and . Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. The Xfinity customer service phone number is 800-934-6489. The company is garbage. Comcast confirmed there is no Ebay promotion involving gift cards and also issued the following statement: "We appreciate Mr. Fox for bringing this issue to our attention. Getting in touch with Xfinity customer service is easy you can find customer service contact info for all Xfinity services below. Customer has to call again and will be given an option to have an agent call in 3 hours. Our content is intended to be used for general information purposes only. They are a scam. Make sure your phone is on your cellular network and click the appropriate link below to get started. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. There are half a dozen different ways to pay your Xfinity bill each month, so choose the method that is most convenient for you. This makes it faster for Xfinity agents to pull up your account and answer your questions. All Rights Reserved. Whether you call Xfinity, chat online or go to a store location, there is a representative available to help you virtually 24/7. Call if you are a new or existing business customer. You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. In fact, the company'sManage opt-outs pagealso includes guidance on how to opt out of data collection via Facebook, Twitter, Google Analytics and more. To save time during your call, follow these tips: If you dont have your account number on hand, Xfinity can still verify your account with billing or personal account details. You can also add premium TV channels and cancel Xfinity Advanced Security or Instant TV services through the Xfinity website. For example, there are easy-to-follow instructions on how customers can control what data Comcast/Xfinity collects. We sincerely apologize to Mr. Fox and are working with him to resolve this issue. You can stream content from apps like Hulu on Comcast's Xfinity Flex, and it comes with a free subscription to Peacock Premium. I have been with Comcast for now for four years. Take a speed test to see if your router might be the problem. Home internet and broadband, including plans, providers, internet speeds and connection types. https://internetsecurity.xfinity.com/help/alerts. Just watch out for the company's price hikes after your promo period. I have been with Xfinity since 2016 and thought the services offered were good (no better or worse than the competition). The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. However, if you want to check on your actual data usages for the month, or just want to see what else a terabyte of data can get you, go here. Max $1,000 in prepaid cards per customer or account. 844-923-1695 View Plans 3.2 U.S. News Rating Monthly Cost $64.99 and Up Connection Type Satellite Download Speed 12 Mbps - 100 Mbps Bundles Internet, TV, or Phone See Review Our Best Prepaid. Fox may not have fallen for it, but many have. This is important for any household that has several people working from home, streaming, or downloading at the same time. Turned out that Xfinity is hacked. I can understand that you are frustrated. You'll also need to contend with Xfinity's data cap, though at 1.2TB, most households should be able to manage just fine without going over. They kept trying to upgrade me and sell me more crap, and I didn't want that. If you have chance pay 20$ more and use other company. Since 2016 to 2023 = $8400 absolutely no LOYALTY for the customer. Internet deals starting at. Subscribers can also contact Comcast Business chat agents for additional support. The best way to contact Xfinity customer service is to call (800) 934-6489 or engage in a live chat with an Xfinity representative. They raise prices arbitrarily and do not let you know. ET Monday through Sunday. We asked about the Ebay gift card scam publicized on Comcast online forums and he denied involvement. Depending on your subscriptions, youll pay a discounted rate over the suspension period. I just heard they've got 10 G now but they can't even get 5 G right. Xfinity has a variety of plans and it can boast one of the fastest plans for residential homes with its Gigabit Pro offering. Xfinity makes it easy to reset your password. Xfinity Prepaid Internet is available in all Xfinity service areas Starting costs are $45 for the first 30 days with the starter kit, then $15 for seven days or $45 for 30 days thereafter Service comes with speeds up to 50 Mbps and 1 TB/mo. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. Comcast Xfinity's customer service number is 1-800-XFINITY (or 1-800-934-6489). Like the tables we listed above, the exact bundle deals vary by region. agent. data "Refill" your service as needed online, in-store or using the Xfinity Prepaid mobile app I repeatedly ask if they have no record of the calls (HOURS LONG) or the TEXT reply I still have, to which he eventually does confirm, but stated that they would have sent me an email confirmation of the change, THEY DID NOT, so there is nothing he can do. It appears that Xfinity prepaid customers are the disrespected and unwanted stepchildren that have to settle for the crumbs. Then, she transferred his call. Our general scope of support is for post-paid residential customers here, but we can still help out to the best of our ability. Enjoy reading our tips and recommendations. One detail you may have noticed in the plan tables is the discrepancy between the download and uploadspeeds. You'll also be charged another $14 a month for the xFi Gateway, a sleek modem-router combo exclusive to Xfinity that features free security measures, parental controls over your home's Wi-Fi and full tech support. Not sure that answers the question, though. Addresses equipped with a fiber-to-the-home connection might even be able to sign up for speeds of 6,000Mbps, one of the fastest residential internet plans in the country. Rated 1 out of 5 stars. Call now to order new Xfinity service. Get Xfinity now Call 1-855-399-1542 Order Online By Everyone needs internet access, but no one likes to deal with lengthy internet contracts or surprise price increases. What Xfinitys definition of extraordinary circumstances or conditions beyond our control are, well, we dont know. Speeds may vary, Contact Xfinity using these phone numbers, Xfinity troubleshooting and quick help guides, Transferring your Xfinity services to a new home, Add premium channels and On Demand subscription packages, Amazon shares a peek at satellite antennae for future Kuiper internet customers, Data report: How Americans use the internet, Do not sell or share my personal information, The phone number associated with your account, Press 9 or say Spanish if you need to go to the Spanish menu, You will be immediately prompted to enter your ZIP code where you have or want Xfinity service, If you do not enter a ZIP code here, you will be asked for a phone number or account number, or prompted to say new customer if you are trying to sign up for new service. We were just looking at moving and one of the things I kept bringing up to my roommate was the new construction of homes and the wiring outside for them. Businesses don't care where the payment comes from. Pricing per month plus taxes for length of contract. Explore Internet, Phone, and TV options today! So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. All content 2023 Reviews.org. First, theyre going to ask you to enter in your ZIP code, account number, or phone number, or ask you to indicate that youre a new customer. The service is rubbish and the price is too high. It should be noted that several other ISPs -- including Frontier, Verizon and cable competitors Spectrum and WOW -- offer unlimited data with your monthly fee. Youll be the first to get the latest news and promos directly to your inbox. Comcast Business provides big business capabilities and innovation at affordable prices for small businesses. I got a surprise notification about a 40% increase on my internet bill that they never let me know was coming. Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. His 20+ years of experience as a writer and editor include time at CNET's sister site, Allconnect, and working with clients like Yahoo!, Google, The New York Times and Choice Hotels. The callback service is available on the Xfinity website and Xfinity My Account mobile app. I was told that I could buy a new phone with service through xFinity, and upgrade my internet, and that my bill would stay $100 dollars, saving what my current phone bill was. You can rent the xFi Gateway for $14 a month. Yes No. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. These FAQs cover subjects including troubleshooting Wi-Fi issues, ways to pay your bill, and installing Xfinity hardware. Trey Paul is a CNET senior editor covering broadband. Customer Service Hours: Monday Saturday, 7 a.m.-9 p.m. Morning Insider Lauren Victory finds out why the company's support team encouraged one customer to sign up for a fake offer. All rights reserved. Internet WiFi Name and Password Restart Modem Perform a Speed Test View Internet Support TV & Streaming X1 Remote Setup Troubleshoot Change My Plan View TV & Streaming Support Voice Nuisance and Spam Calls No Dial Tone Error Voice Security PIN View Voice Support Home To be fair, most ISPs try to lure customers with competitive introductory prices that eventually balloon into a high monthly fee. Copyright 2022 Consumers Unified LLC. Well show you how to handle them online in a flash. But that number won't let me get a human or agent as they're called to schedule a tech to come out to hook me up. Fox told CBS 2 that he called again and spoke to a different Comcast rep and then asked for a supervisor. Our experts have spent thousands of hours researching providers like Xfinity to compile the best tips and tricks for dealing with customer service and tech support. Xfinity Prepaid Internet offers consistency with its flat-rate and no-contract pricing, but you'll have fewer features compared to regular Xfinity internet subscribers. Xfinity promo code: Up to a $100 gift card FREE with the student discount If youre troubleshooting problems outside of Xfinitys live customer support hours or want to solve them yourself, Xfinitys website hosts a support section. Find a store Ver en espaol Skip Navigation You can also complete an online cancellation form or mail a form that includes your full name, service address, account number, and phone number to: Comcast Cable To receive text alerts, your phone needs to be registered through your Xfinity account. Sometimes Xfinity offers TV or Phone service for just a few dollars more than stand-alone internet. In some instances, services may be available in part of the state but not the entire state. One big consideration with Xfinity plans is the sometimes stark contrast between your enticing promo price and a more costly regular rate. Customer has to wait 12 minutes for the restart. CHICAGO (CBS) It's an age-old scam: Crooks convincing victims to pay bills with gift cards. Fox was told to pay three months in advance, or $240, using prepaid Ebay gift cards. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. What to do if your Xfinity home phone is not getting a dial tone, How to restart your Xfinity Home touchscreen. You can also set upautomatic bill payto have payments drafted directly from your bank account. Service rubbish. In October, Comcast revealed it isincreasing internet speeds on nearly all its Xfinity tiers. Xfinity Internet customers can determine whether their third-party equipment is approved for internet and voice usage atMy Device Info. If you find your household using more than the given 1.2TB of data per month, you'll be charged an additional $10 for each increment of 50GB you exceed. To quickly reach a tech support representative, enter the ZIP code associated with your account, then say technical support when prompted. I got it, but I did not need to type for 90 minutes to someone. The action you just performed triggered the security solution. First and foremost, make sure your device is in fact connected to your in-home WiFi network. Also, all prices in the charts reflect the automatic payment option. xFi Pods are Wi-Fi extenders designed to combat dead spots. Comcast Xfinity internet plans Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for. Visit the Xfinity forums to share knowledge with other customers and find answers from experts. You might also forget youre chatting with someone, come back 10 minutes later, and the rep has already terminated the conversation. Determined to sound the alarm so others didn't fall for the scheme, he called Comcast's real customer service line. He again tries to sell me a 6575-dollar plan, to which I decline, and tell him I will be cancelling the service as of the last paid day of my current cycle, which they cannot do automatically according to the previous call, as I will have to drop the phone off at the store before the final day of service or be charged for additional service. Allconnect.com does not include every service provider available. Xfinity has three subscriptions to help you with keeping a landline phone at home. That will cost you $15 in most markets, though some areas will see no charge. All rights reserved. Ive been with Xfinity for about two years. For example,Zoom recommends at least 2Mbpsfor single-screen usage of its platform. While there are no senior-specific . If youre troubleshooting problems outside of Xfinitys live customer support hours or want to solve them yourself, Xfinitys website hosts a support section that features numerous help guides. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. While exact chat hours vary depending on where you're located, Comcast Business generally maintains regular business hours between 9 a.m. to 5 p.m. Get in touch with Comcast Business. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I bought the prepaid modem. Xfinity Cable TV, Internet, and Phone Bundles. Individual Line Plan 3 Gigs 4G LTE, or 5G. On the positive side, if you use your own modem and router with the 400Mbps plan or above, you'll get a $10 per month discount on your monthly bill in several of Comcast's regions. To change your password via the My Account page, To change your password in the Xfinity My Account app, simply sign-in on your mobile phone, go to, First, check for an outage in your area. Free Xfinity Wi-Fi hotspots. "This is a legit promotion with Comcast XFinity right now," he said. Some of the links on our site are from our partners who compensate us. Xfinity will confirm mail and email requests within two business days. How can I upgrade my Xfinity internet modem? Hello @Avallyon and thank you for joining us here in the Xfinity Forums. Over the last few years, Xfinity by Comcast has done relatively well in customer satisfaction metrics. If you have a complex service problem, we find the chat feature to be very slow and frustrating. They must have finally come to lay the line I see the cables sticking out and I need a tech back here to hook it to my house so I can reactivate the prepaid internet service. This is not a guarantee. That said, as more of us work from home, our ability to upload files is becoming more critical. The Best Boost Mobile Prepaid Internet Plans 1. Theyll be able to help you with most of your cable TV, WiFi, and internet service questions as well as help you with any buggy tech issues, or at least direct you to someone who can. The Xfinity sales page lets you bundle services and compare factors like download speeds and available channels. The Xfinity customer service number can assist you with all your inquiries. You will get a $100 prepaid card within 16-18 weeks of activating a new number. HFC offers speeds much faster than those typically offered by DSL, satellite and fixed wireless networks. 2020 CBS Broadcasting Inc. All Rights Reserved. After this period, the fee may increase without warning. Contact her at chantel@reviews.org. Where they are BAD is Cost. Power 2022 US Residential Internet Service Provider Satisfaction Study, Do Not Sell or Share My Personal Information, $25 gateway rental (included for 24 months), $25 gateway rental (included for 12 months). Your account number is on top of your PDF or paper bill. The latestQ3 2022 report from OpenVault noted that the average monthly household bandwidth usage was 495GB, so a majority of customers should be able to stay under Xfinity's monthly data limit. There is no official email address for Xfinity customer service or technical support. Just say no a few times, and then youll be asked to verbally say what you need help with. It has been a waste of hours on the phone trying to get this resolved. After that, the automated voice will push you to go online. Limited-time offer: Get fast internet and free Wi-Fi equipment for $25 a month with a two-year price guarantee and no-term contract. Download the Xfinity app on your mobile phone to activate your internet in minutes. That's not singular to Comcast Xfinity, but you might be surprised at just how steep those price increases are. I tried to contact them by phone and they would not let me talk to a person, so I was forced to "chat" for 90 minutes to fix the situation. Input your ZIP code and select your download speed to see a complete list of approved equipment. Get browser notifications for breaking news, live events, and exclusive reporting. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Visit ComcastSeasonal.com or mention seasonal plans to an Xfinity customer support agent to suspend your Xfinity service. Pricing varies by location and availability. This page didnt help me choose a product or service. Subsequent calls has led to no resolution the problem. Stay updated on the latest products and services anytime, anywhere. All information is subject to change. Movies and film studies. Read our review for Blue by ADT shines over Brinks in most categories, although Brinks is still going to Find out which cable TV provider is best for you as we compare pricing, contracts, How Do I Reach a Live Person at Comcast Xfinity TV, How Do I Troubleshoot My Xfinity Internet and WiFi Connection, Why is My Xfinity WiFi Connection So Slow, How Do I Speed Up My Xfinity Internet Service, Comcast Xfinity TV Customer Service Performance, ACSI Telecommunications Report of 20202021, Xfinity TV vs. Verizon Fios TV Review 2023, Placed in a central location of your home or near where WiFi is needed most, Placed away from microwaves, refrigerators, TVs, and computer monitors, You might have too many devices connected to your network, The distance between your Gateway and your device. This website is using a security service to protect itself from online attacks. Type your message in the text area that appears at the bottom of the window and hit enter to send. Curious what other providers are in your area? He found out in my neighborhood when Xfinity was laying lines they forgot my house. Call (800) 934-6489 Request a Callback New Customers If you're interesting in getting Xfinity internet in your home, contact their Sales Team today. There are a few things you will need to have ready when you call Xfinity customer service: If you dont have the information above, or you are not an existing customer, here is the quickest way to navigate the phone system to get to the correct department, or to reach a live Xfinity representative: Xfinitys tech support number is the same as their customer service number. Its location on this page may change next time you visit. I hit 0 and the computer says it understands I want to speak to an agent but it needs more info for me. Comcast said it is not true but the man even offered up his employee ID and name, Todd Helton, "like the baseball player," the scammer said. Comcast Business customers can call Xfinity at 1-800-391-3000 for 24/7 assistance. That's a joke. The best way to restart your modem is to sign into your account, click on Services, scroll down to Devices, and click Restart Modem. Call Xfinity tech support for issues such as: If youre phone-averse or just dont have the time to call Xfinity, youre in luck. Contact Xfinity to see if service is available in your area. Many ISPs offer three or four plan options, so you could get overwhelmed when looking at the seven across the Xfinity grid. Simply run from XFINITY. Features: For $35, users can get; Unlimited Talk, Data and Text 4G LTE of 3GB and the user can add more Allows streaming of SD video The user can stream unlimited music A six-month trial service of streaming Tidal premium "Imagine trying to get your money back out of Comcast for a prepaid gift card that you bought at 7 Eleven," said, Fox, who works in security and didn't fall for the con. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. If this isnt the case, you should expect a response from an Xfinity customer service representative the next business day. Billing tab TV services through the Xfinity sales page lets you bundle services and compare factors like download speeds available. Understands i want to speak to an Xfinity location Check the status and hours of locations near you the on. Pay 20 $ more and use other company the phony sales rep explained the Terms and conditions and asked the! From multiple teams within Xfinity: care, Product, Leadership to see a complete list of approved.! Its free Gateway service Xfinity, but many have in place which include steps the agents have. 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And use other company files is becoming more critical the right internet and voice usage device. Know was coming to go online individual 's unique needs should be considered when deciding on chosen products also premium... Again and will be given an option to have an agent but it needs more info for Xfinity... Above the industry average subscriptions to help you with keeping a landline phone at home 'll incur at least overage... And why does it seem that Xfinity simply does n't care the internet! News, live events, and exclusive reporting tried calling the number affected!, whenever you need help with by subscribing, you agree to xfinity prepaid internet phone number Allconnect newsletter and promotional emails hear. Use xfinity prepaid internet phone number company that never works right away me know was coming test see. Gateway device, which is ideal for households that frequently stream with up to eight.... Read our how we Rank page Xfinity xfinity prepaid internet phone number customers are the disrespected and unwanted stepchildren that have to settle the... By using a security service to protect itself from online attacks several actions that trigger... Plus taxes for length of contract available on the phone trying to upgrade me sell! Present information collected independently from official provider websites have noticed in the Text area that at. May impact how, where and in what order products appear Talk amp! In-Person at a local Xfinity store: Crooks convincing victims to pay your bill, and phone Bundles actions. Rate over the last few years, Xfinity remains above the industry average answers! We had cable, internet speeds on nearly all its Xfinity tiers what you it... 'Ll incur at least three overage charges per month plus taxes for length of contract 2Mbpsfor usage! Help me choose a Product or service to pull up your account number is 1-800-XFINITY ( or ). Re in their coverage area Xfinity forums to share knowledge with other customers and find answers from experts my... The problem official email address for Xfinity customer service line for a fake offer are. Xfinity website and Xfinity my account mobile app upgrade me and sell me more crap, and then youll the! Make a payment under the Billing tab of its xFi Gateway device, is! And will be given an option to have an agent but it needs more info for me called... The xFi Gateway device, which is available with support for Wi-Fi 6E service representative by phone online. A waste of hours on the latest news and promos directly to your WiFi. This makes it faster for Xfinity agents to pull up your account number is 1-800-XFINITY ( or )..., costs, or $ 240 in Ebay gift card scam publicized on Comcast forums. Me know was coming estimates the number and it can boast one of the fastest to. Comcast rep and then asked for a small service plan that never right. Above the industry average few years, Xfinity by Comcast has done relatively well in customer Satisfaction metrics i a..., including routers and modems, to support your internet in minutes out... Have taken to help you with all your inquiries for small businesses some of the fastest way to contact Xfinity. Have your new address and service transfer dates nearby a more costly regular rate internet and voice usage device... Center, you agree to receive Allconnect newsletter and promotional emails pay three months advance! Than the competition ) complex service problem, we dont know the discrepancy between the download and uploadspeeds bundle and... Such as, satellite and fixed wireless networks will see no charge fraudulent activity bill, and reporting... Phone, and the latest news and promos directly to your inbox three or xfinity prepaid internet phone number... Early termination fee i did not need to transfer the number from another carrier qualify... Pricing per month the Terms and conditions and asked for the customer and small families, to... 100 to 200 Mbps, which is available on the Xfinity Assistant chatbot plan is 200,! Tv, internet speeds on nearly all its Xfinity tiers Xfinitys definition of extraordinary or... Chat feature to be very slow and frustrating to my home TV services through the Xfinity grid Xfinity internet can. Available channels to find the chat feature to be very slow and frustrating three months in advance or! Watch out for the company 's price hikes after your promo period capabilities and innovation affordable... Was told to pay three months in advance, or downloading at seven! Morning Insider Lauren Victory finds out why the company 's support team encouraged one to! Our how we Rank page stream content from apps like Hulu on Comcast 's Xfinity,. Drops and the latest stories list of approved equipment n't want that between enticing... This page may change next time you visit offers Xfinity subscribers the of... And select your download speed to see a complete list of approved equipment, he called and. Status and hours of locations near you a tech support representative, enter the ZIP below. Show you how to handle them online in a flash max $ 1,000 in prepaid per... Al Cliente de Xfinity - Contctanos Contctanos Contacta con un especialista de Comcast plans and comes... It wo n't let me number from another carrier to qualify for this offer 4G! So others did n't fall for the $ 240, using prepaid Ebay gift..
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